Most Interesting Phone Call Yet

I have one on most of the other guys at work now. I got two calls in the past two days that were quite random, after not having any random ones my first 3 months on the job. The first one was a call from a man in Florida, who was looking for support for a website. Well, we have support, and we have some website components, so after his first line, I thought he meant to be calling.

"Yeah, this is _______ from ABC Data, and I'm having trouble logging into your DHCF website. It says I have an invalid user name and password, could I get some help here, because I'm not quite sure where I'm entering the wrong data here."

Now, I admit, there are several parts to some of the calls I take that are quite complex that I don't quite understand everything yet since I'm still quite new. I usually pick up key words thought about what they are saying, like Facility, or Circuit, Phone line, cable or words like that. This one, I didn't understand one word. it sounded more like this to me, "jalkj f slttf lsladk fljs lbnredf lkjsdf lfdskjf flksjf lffdies rusie xmvor sk folis."

So, now I have to try to make it sound like, since this guy is one of our clients, like I'm going to be able to help him. "Ok sir, well, ummm, let me see here, lets start this again. Where did you say you were from the starting point?" He could tell at this point that I sounded somewhat confused, almost like I had no clue what I was talking about, because I didn't! So he said again he was trying to log into the DHCF website, and then asked if this was the support line for that website. So I told him, "No, you have a support line, but we support Martin Group's Oasis Facilities Management Software." He was apologetic, and the call ended with me telling him I hoped he could find the company he was looking for. One of my co-workers was laughing in the next office, and he said, "Yeah, I didn't understand a word he said from the beginning of that either. You would think though, that when the automated voice picked up that says 'Welcome to Martin Group's Oasis FM Support' that it would trigger something that says I might have dialed the wrong number." That reminds me of that little Pizza Hut mishap a few years back, with the lady calling the Huron Pizza Hut from Mitchell (not knowing she had the Huron Pizza Hut, other then the fact that we answered the phone, "Huron Pizza Hut, can we help you?") and ordering $105 worth of pizza that was then undeliverable, since she was 50 miles away. Hey, if I ever need a good prank.....