Two very different companies

I had a very interesting experience yesterday. But it makes me reflect on experience that I had a few weeks ago when trying to get some new windows put into our house and Mitchell. As part of the process of getting the new windows put in, we ordered some windows from Menard's in Mitchell. After waiting for several weeks for the windows to arrive, I had our contractor contact the store to see what the delay was on getting the windows. After the contractor call me back he informed me that Menard was having trouble tracking down the windows that we had ordered, and they had determined that someone else had gotten our shipment. After I contacted the general manager of the store to let him know that I was not pleased that they had to reorder my windows and the time delay this put us on, I did receive a phone call from the manager. Through the call, the manager said that he was disappointed in his store for not living up to a better standard. I listen to them talk about this for close to 10 minutes, but at the end of the conversation he wasn't willing to do anything to make it right. So I'm not forward to today.

My wife found some good coupons online to get some good gluten-free food at Hy-vee. I went to the store during my lunch hour and found out that not only were the coupons good, but there was an additional discount being offered in the store on Wednesdays. After talking it over with Heather, we decided that I should go back and pick up some more items is the discount was there for us to take advantage of. When I return to the store and purchased the additional items with more coupons, The cashier did not put the 10% discount on that onto the bill. A little while later after I was away from the store, I found at the discounted not been applied and was really disappointed. At the top of the receipt was an email address asking for comments so I decided that I would email the manager and just inform him what it happened and suggest to them to better train their employees on how to hand out the discount. Within 30 minutes of sending an email, which I sent at 6 PM, I had a reply from the store. The manager apologized and said that he would look into new ways to train the staff to make it easier for us to receive this discount. He said that this customer should not have to Ribie relied on to be able to help the cashier remember to put this on the customers bill. I was quite impressed and even more impressed when he told me that he was going to send me the money that I was old for the discount plus additional money on a gift card. There's a big difference between the two experiences. The experience at Menard's which was over hundreds of dollars worth of merchandise resulted in absolutely no thing to make the situation better for me. Experience at Hy-vee which was only worth a small fraction of what the Menard's deal was worth, resulted in that customer service trying to make this situation correct. I'm glad to see that there is still companies out there that want to please their customers and want to make it right when they mess up.