Redemption for Sears....Verizon to the back!!

I spent alot of time ripping into Sears Auto Center in earlier posts. I've now found a company doing worse than Sears at business. And, it should be noted that Sears has done some redemption and I will be going back, just maybe not to an auto center. The manager called me directly from the store, and they refunded half of the labor bill, plus gave me a discount on any next purchase at Sears. So, Sears at least came back to me to make things right after reading this blog (and that is true)! Well, now on the company on the table is Verizon.

Ohh, miserable Verizon. Heather and I are already looking to switch if possible when our contracts are up because of the terrible ability for Verizon to handle a simple request. You know how they have the commercials that tell you that you can join the family plan and combine the lines. Ever tried to get a phone out of one of those family plans? Ever tried to get two phones out of one of those? Ever tried to get two phones out of separate family plans and make a new 3rd family plan? If you're confused, you have a future working for Verizon wireless. If you understand what we're trying to do, please apply at Verizon if you need employment and help them get a decent customer service representative. All Heather and I tried to do was take our phone numbers, and combine them into one separate plan from our parent's plan. It took Verizon about 25 days and 4 attempts to get this right, and after our first bill came, we found out that they still had it wrong. We spent about 5 hours on the phone with them trying to get them to understand what we were going for, and then they still couldn't get it right. It's been a major nightmare. We're plenty fed up, so we'll see how the next bill goes, and then we'll see how soon we'll be looking at getting a new network. That guy needs to quit looking for TV time and go assist the call center in doing some decent work. One of the worst parts was that as we talked to more people at Verizon, we got a different answer every time. The first day we tried this, we talked to 8 different people, and we were told we had to do it 8 different ways. It was unreal. You'd think that you might get a couple of ideas, but all 8 were different. It's painful, and if you're looking at switching to Verizon, think about it hard, and be sure you're in a pretty bad situation before switching. Heather and I are definitely looking to go the other way.