More Awful Service - Dish Network Tanks It

Ok, I don't know what has set people off to just be plain awful at customer service, but now, we have a new leader if you're scoring at home. Dish network now tops the list of worst companies you can do business with. Here is the story behind that. My mom was checking through some bill for my grandparents, and came across some thing odd on Dish's bill. She found the February bill to be over $25 dollars higher than the January bill and found March's to be around $100 more than January's. Now that caused some alarm, so she called it in. After speaking with a few different people, she was told that the reason the bill was higher was because my grandparents had ordered Cinemax in February from their remote and then upgraded to the Premium-super-duper-gold package or something like that. That also was done from the remote according to Dish's statement. Now, let me get one thing straight here, because at this point if you work for Dish you probably don't realize how absurd that sounds. There is no way on God's green earth they would know enough to order channels from their remote. Wow. Simply unreal. My mom fought with them about it, and they refused to remove it from the bill stating that grandpa and grandma had ordered it, so it stayed. So, apparently Dish Network isn't into the whole customer retention phase of customer support. I'm going to call them tomorrow to help them understand their billing system and a bit about customer service. Looks like I get to lead some training sessions early this week. I should also submit a bill to them for my time on this training. At my face value of $125 per hour, I'd say I'll come out nicely here. So, if you are coming to the end of a contract or considering switching away from Dish Network, I strongly want to encourage you to switch to someone else. I'm so enraged at Dish Network, I recommended my grandparents take Qwest cable. Yeah, if you know where Qwest ranks on my scale, you know that's pretty bad for Dish Network and their extremely bad customer service.